Terms and conditions:
By using our services you are deemed to have read & agreed to the terms & conditions below:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Privacy Statement >
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
Confidentiality >
We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than staffs and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Disclaimer >>
Exclusions and Limitations >
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Payment >
BACS Transfer are the main acceptable methods of payment. Our Terms are payment in full once the job is completed. When applicable, if material need to be bought the client can buy it directly or we can do it in its behalf if they send us the necessary money in advance. Payment for services should be made prior to inspection or service to confirm booking. If not, booking will be set as ”provisional” and can be cancelled or rescheduled at any time until payment is made to confirm booking slot. Monies that remain outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £30. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.
Returned cheques will incur a £35 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.
Call Out and Hourly Rates >
Our standard call out charge for one of our engineers to visit your property is £45. For instance if you want our engineer to come on site to check your gas installation so that we can give you an exact quote, then our engineer will come to draft the quote at a rate of £45. However we generaly ask for as much information, photo to know exactly what needs to be done. If a fixed price cannot be given for a job then we will charge an hourly rate of £75 after the first hour - the first being charged £150, this excludes any parts. If an engineer is called but you disagree and decide not to go ahead with work then the standard call out charge will still apply and have to be paid for on the day.
Time allocation for jobs >
We aim to be as flexible to find a time slot that suits you. Because of uncertainty linked to the essence of this job we cannot ensure an exact time for the appointment. We generally go tell you what is our aim and when this should happen eg. Morning from 9am or around lunch, or evening. Please bear in mind that our engineer may emergencies on previous job and that traffic in the UK and specifically in London is not foreseable 100%. We will attempt to contact you to try and re-schedule another appointment as soon as possible at a mutually convenient time. If you wish to have a meeting on a very short timeline we will charge an extra £20.
Cancellation Policy & Missed Appointment >
If you are unable to keep a service appointment please contact us to re-book the appointment on 0800 999 8264 as soon as possible.
Minimum twenty-four hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ , or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £35 charge to cover any subsequent administrative expenses.
Non attendance or call out will be charged, where the engineer cannot gain access to property, boiler is not working, no gas or electrical supply or no access to gas meter – when onsite and will incur a £30.00 per administrative charge.
Please note that all terms in this contract apply to any third party you instruct to be at a premises on your behalf e.g. if you have a tenant that will be giving us access to the property the same terms apply.
Termination of Contract >
LPG ONE Limited reserves the right to terminate the project at any time. LPG ONE Limited will not tolerate aggressive behaviour, rude behaviour, racism, nationalism, sexism, homophobia or ageism directed towards any of its staff or contractors.
Your Right to Cancel
You are entitled to cancel your Order for any reason until, but no later than 24hrs before and engineer or an assessor is due to visit your property. You should cancel services from us by sending a written notice of cancellation by email to
[email protected] whatsapp at 07 954 369 244 - When you cancel an Order, we will refund the price paid, within a period of 30 days from the date of cancellation.
Provision of Services >
If you purchase Services from us, then we shall use our skill and expertise to carry out the Services to a standard equivalent to that of a competent professional, and shall warrant our work as free from defects, for a period of 14 days after completion. In particular, we cannot be held responsible for any fault or damage not caused by our services engineers or their contracted agents. In the event of a claim arising relating to the level of skill and judgement applied in the course of providing Services, we reserve at our sole discretion the right to appoint an independent expert in the field to appraise the work carried out in the execution of the Service(s). We accept no liability for equipment installed or configured by us when the equipment has subsequently been altered or configured by persons other than ourselves or our agents. Except as set out here, all other express or implied terms or warranties relating to the Services are excluded to the fullest extent permitted by law.
Availability >
Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
Force Majeure >
We shall not be liable to you or be deemed to be in breach of contract by reason of any delay in performing or any failure to perform any of our obligations in respect of the Goods or Services, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond our reasonable control: act of God, explosion, flood, tempest, fire or accident; war, threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving our employees or of a third party); difficulty in obtaining materials, labour or machinery; and power failure or breakdown in machinery.
If we are unable to provide you with the services within a reasonable time due to circumstances outside our control, we shall either agree a new timescale with you for the service to take place or either of us may decide to terminate the Order in which case we will return any prepayments that you have made in full
Cookies >
Cookies are a kind of short term memory for the web. They are stored in your browser and enable a site to 'remember' little bits of information between pages or visits. We do use them to understand who our visitors are and better serve them. We use Google Analytics for instance
Copyright Notice >
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
General Terms of Business >
Nothing in these Terms affects your statutory rights as a customer. Any variation of this Agreement must be in writing and signed by a duly authorised LPG ONE official.
You must not transfer any contract made with LPG ONE under these Terms, as it is personal to you, without written authority from LPG ONE. This authority will not be refused without any good reason.
If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms.
No waiver by LPG ONE will be construed as a waiver of any proceeding or succeeding breach of any provision.
You confirm that, in agreeing to accept the Terms, you have not relied on any representation save insofar as the same has expressly been made a part of these Terms and you agree that you shall have no remedy in respect of any representation. Nothing in these Terms shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a part of the Terms.
These Terms shall be governed by the relevant laws of the United Kingdom and construed in accordance with the relevant laws of the United Kingdom and you irrevocably submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.
If you have any complaints with the Goods or Services provided by LPG ONE please contact complaint department by post or hand delivery addressed complaint department at LPG ONE,
[email protected]
